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Customer Feedback

At Blue Flame We Do love happy customers.

Feedback is vitally important to help us constantly improve the service we offer.

Visit our Facebook page or Google page to leave a review or contact us and let us know how we are doing.

See what our customers say and view recent feedback below.

Customer Feedback

At Blue Flame We Do love happy customers.

Feedback is vitally important to help us constantly improve the service we offer.

Visit our Facebook page or Google page to leave a review or contact us and let us know how we are doing.

See what our customers say and view recent feedback below.

Send us your feedback

We had our annual checks / landlord certification visits yesterday for gas and electricity. I don’t know where / how you find these folks but yet again we couldn’t have asked for more considerate, pleasant, efficient and helpful engineers. Many thanks to both of them; the quality service your folks provide is why we’ve stayed with you over the past 18 years and why we continue to recommend Blue Flame. You may have grown as a company, but you still offer the service and care for your customers of a small family run company.

Mr & Mrs F, Falmouth

We had our Boiler and Central Heating replaced in April 2021. Thank you Ryan for the quote and advice to get the ball rolling. Thanks to Tina for arranging a quick and smooth installation.

We are delighted with the results and feel that Declan was very professional and his work is of a very high standard. Additionally we would like to say thank you to all the guys that attended the installation e.g. apprentice, electricians, builders and Tom who came at a later date to replace the valve on the towel rail. They are all a credit to Blue Flame.

Mr & Mrs E, Penryn

I would like to provide feedback on the team that recently conducted work at our home. This involved changing over from an oil boiler / central heating system to a ground source system.
Can’t praise your team enough, they worked extremely hard, were polite at all times keeping us fully informed what they were doing. All work was conducted to a very high standard, true professionals. They also fully respected our home always cleaning up straight away and followed Covid-19 using masks etc. We can only say that they are amazing ambassadors for your company and would not hesitate to recommend Blue Flame to anyone.

Dave and Sandra Henderson - Stithians

I would just like to let you know how hugely impressed I am with the two young men who attended my grandmother’s house.

My grandmother is 101 years old and we were dreading how she would cope with two days of disruption whilst the work was being carried out. Ryan was here for two days and Chris was here for one.

What incredibly polite and efficient young men. They did everything possible to make it as easy for nan as possible and nothing was too much trouble. They cleaned up so beautifully and put everything back as it was before and even cleaned in places they exposed during the work.

I really would like you to pass on our sincere thanks to both of them, they were cheerful, friendly and so professional, I cannot praise them enough and you must be very proud to have such wonderful staff working in your company.

Lastly Zac who came to check on everything, again polite, professional and obviously proud of Ryan and Chris and pleased that that we were so happy.

Thank you to all involved, so nice to have such great service.

Sincere gratitude from my grandmother and the rest of her family.

Rebecca, Porthleven

I am sending this email with thanks and in appreciation of the excellent service I have recently received from Blue Flame. My Boiler was installed by Declan, assisted by Aaron and electrician, Lee.

They were presented with a rather arduous task in replacing my gas pipe, which involved a lot of work, plus my Boiler was in an awkward space above the bath. However they remained cheerful and just got on with the job!

It was also good to know that they had been so well briefed by Mark, who came to assess and quote for the Boiler replacement. They were polite, respectful and worked tirelessly. They cleaned up meticulously and left everything as they found it.

I was impressed by their professionalism, team work, the quality of the workmanship and how they dealt with my apprehensions (as a somewhat elderly client!) and made the job I had been dreading as much a  stress free experience as they could. It is so reassuring to know that there are still tradesmen of such calibre.

They are a credit to Blue Flame.

Ms V, Lostwithiel

Blue Flame Engineers Lee and Josh were very professional. They were on time and the results were up to the highest standard. Blue Flame are very lucky to have them. Thank you for an awesome service.

Wendel & Paul -Falmouth

I was nervous about the appointment initially as I’m shielding in recovery from pneumonia, and even just thinking about going food shopping worries me right now. Let alone letting someone into my home.

But Peter put my mind at ease completely by wearing a mask, wiping everything down and even calling me beforehand to double check I was comfortable with the appointment. Please would you say a massive thank you to him from me.

Ms Roberts, Threemilestone

I just wanted to say a big thank you to Paul on your out of hours over the weekend and Toby the engineer. They both helped us out massively over the weekend and it was greatly appreciated. I cannot thank them enough. Please pass on my appreciation.

Lisa Vowels - Truro

Quick response times, excellent technicians good prices. Outstanding value for money.

Geoffrey Wolstencroft - Facebook Review

I’m a coastline customer and had John and Nigel visit today to sort out my blocked oil pipe. excellent job and very friendly and efficient, highly recommended – 5 Stars

Tracey Lee - Facebook Review

They are experts when it comes to looking after gas appliances. You only have to phone when you have a problem and they are there.

Maureen Sanders - Facebook Review

Please can you send my deepest thanks to the guys who have already been out to fix my Mums boiler – not only for the quickest service ever but also for offering to pick up anything she needed on the way to her!
Customer service with a heart!

Ms F - Illogan

The engineer phoned when he was on the way to him & asked if I would like anything picked up on the way which I thought was very nice! He managed to find the leak and made me a cup of tea before he left!

Mr D - Helston

Nathan is such a pleasant, nice young man.
He was considerate, professional and helpful.
He kept his distance and did a great job.

Mrs M - Penryn

Last year at Stithians show you advised us to go for air-source or ground-source heating, which after lots of debate we have had installed. We are delighted- thank you for pointing us in this direction. I just want to tell you that your staff are a credit to you and Mark, we are so impressed with the “can do” attitude of your engineers; Dec, Lee, Tom and Zac and of course Chris who advised on the system and pulled it all altogether. Nothing was too much trouble and all the challenges were met with a “Problems are there to be solved not moaned about!” Also impressed with the depth of knowledge and the patience in explaining the workings of the system by all the staff. Chris was so very helpful and his skill and knowledge of the system is exceptional.

Mr & Mrs M - Mylor, Nr Falmouth

I just wanted to let you know what fantastic service I had again from Blue Flame. I called on Wednesday evening to report a problem and you offered me the following day but I was working so the engineer came this morning and it’s all sorted. He has even serviced the boiler as that was also due. He was a lovely engineer and a credit to your company. I can’t fault you. Thank you.

Mrs R - Penryn

You have recently completed a repair job for our care home who were having trouble with water leaking through their chimney. Scaffolding was erected to enable for your team to look at the chimney safely. The team diagnosed the problem and affixed a repair to stop the problem continuing. This was completed on the same visit.
Blue Flame were very responsive with our initial request and ensured us that they would send their team along to diagnose and fix the problem. The office and repair team kept us fully informed of procedures and were both efficient and very professional.

Care Home Manager - Liskeard

To the engineer who attended the Rising Sun at St Mawes today, we can’t thank you enough for doing a great job today. We are a small business on the Roseland, we have had an ongoing problem for around 12 months that countless engineers (not blue flame) have attended and not resolved.
Helpful, professional, and quality service THANK YOU! Great to see someone doing their job well.
We are in extremely challenging times at present and this has had such a positive impact for our staff/business.

Mr & Mrs J - St Mawes - 5 Star Google Review

A big coronavirus compliant ‘thank you’ to @BlueFlameHeat Just found out they got to a vulnerable @CoastlineHouse customer in short order this morning to repair a boiler, and also asked if they could pick up any emergency supplies for them on the way! #InItTogether #covid19UK

Allister Young - Chief Executive - Coastline Housing

I would just like to say a massive thank you to you all and the lovely engineer Oriel, who carried out our annual service.
Excellent service throughout from the first point of contact I made with your company. I am so pleased and relieved to have found such a lovely company

Mrs C - St Austell